A military-themed museum: multi-platform service

CHALLENGE

The same service has to hold up across every channel and on-site

Visitor services are spread across the website, WeChat official account, mini program, app and on-site kiosks. If each channel works in isolation, you get inconsistent inventory, booking that doesn't match ticketing, and queues on site. The hard part is making every channel share one set of business rules and real-time inventory — serving both the online experience and on-site operation.

SOLUTION · What we did

Multi-platform + unified inventory and booking/ticketing

• Built website, WeChat, mini program, app and on-site kiosks covering online and offline entry points.
• Unified multi-channel inventory sync to avoid overselling and mismatched data.
• Standardized the booking and ticketing flow so online bookings check in smoothly on site.
• Supported stable operation and a consistent experience during peak periods.

VALUE

Related capability: a consistent multi-channel experience depends on stable, coordinated underlying systems — exactly where our custom software and integration work counts. See our software services →